At glowqwest.store, your skin’s health is our focus. Due to the sensitive and hygienic nature of skincare products, we maintain a strict policy:
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligibility: Due to hygiene and safety standards, items must be unopened, unused, and in their original, factory-sealed packaging. Products that have been unsealed or used cannot be returned or refunded.
- Refunds/Exchanges:
- Exchanges: If you received an item different from your order, we will gladly arrange a replacement, subject to availability.
- Refunds: Approved returns will be refunded via your original payment method (or as store credit), minus shipping costs, following a thorough inspection of the returned items.
- Process: To initiate a return, please contact our skincare concierge with your order number and clear photos of the sealed packaging. Customers are responsible for return shipping costs unless the item is incorrect.